THE POWELL PROMISE
We stand behind what we do and what we make here at Powell Lacrosse Sticks. We are confident that these products are built to last which is why we offer an industry leading 12-month warranty on our shafts and heads, and a 3-month warranty on mesh. Our warranty is based on something as simple as a handshake and a promise that if you’re not satisfied with your purchase we’ll make it right. This is also why we offer an industry leading 60-day money back guarantee if you’re not 100% satisfied with your purchase.
RETURNS & EXCHANGES
60 DAY MONEY BACK GUARANTEE
If you find your Powell gear isn’t to your liking, or you would like a different color or size, please send the item(s) back to us at the address below and we will be glad to process your request. Please ensure the product is unused and/or unwashed in order to receive a full refund. Please include your order number (if known) and your full name, with instructions for exchange or refund. Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, please use an expedited shipping service and give us a heads up at email@example.com We will do our best to accommodate your request.
Returns and exchanges may be sent to:
POWELL LACROSSE, LLC
103 Wesley Street
Manlius, NY 13104
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 90 days of purchase.
Shipping charges are not refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card.
Items purchased online or by phone may be returned or exchanged by mail only.
- For a full refund returns must be made with the original receipt and merchandise must be in its original condition.
- Returns by mail without a receipt require an order number, name and address.
Shipping & Handling fees are non-refundable, unless an item is damaged or defective.